charity fundraising and support services specialists

charity fundraising and support services specialists

helping charities to help

We’ve been providing specialist fundraising services exclusively to the charity sector for
over 10 years.

Our dedicated team offers a range of services for charities, including:

  • raffle
  • weekly lottery
  • response handling and fulfilment
  • direct debit processing

Please get in touch to discuss how we can help you manage your fundraising.

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our people

We were fortunate to find Woods in 2004 when we had problems fulfiling our Summer campaign in house.
The raffle is a large source of income for the Trust and Woods speedily put a system in place (literally in days) tailored for our very specific needs. The result was a smoothly run campaign. We have come back to use Woods again for our Summer Raffle and other campaigns. We look forward to an ongoing relationship with them.

 National Trust
We were fortunate to find Woods in 2004 when we had problems fulfiling our Summer campaign in house.
The raffle is a large source of income for the Trust and Woods speedily put a system in place (literally in days) tailored for our very specific needs. The result was a smoothly run campaign. We have come back to use Woods again for our Summer Raffle and other campaigns. We look forward to an ongoing relationship with them.
 National Trust
RNIB run a very successful raffle and Woods have been our chosen partner to manage the fulfilment, response handling and banking on our behalf.
They have proved tremendously helpful and have consistently given us quality work and service. Woods deserve a great deal of credit for their part in making the raffle the success it is.
 RNIB
Motability has worked in partnership with The Woods Group for the past four years.
Our national raffle and response handling campaigns have been delivered professionally and to a high standard.  Their alignment with our values has ensured a good working relationship and their flexibility and thorough understanding of the raffle marketplace has helped deliver many successful campaigns.
 Motability
We have been working with Woods for the past 3 years.
We have built great working relationships with our account management team and their professional and friendly attitude has made it a pleasure to work with them. Their knowledge and expertise has really helped us establish a successful and lucrative raffle programme.
 Arthritis Research UK
The Woods Group are a pleasure to work with.
Their knowledge of the market is second to none and the strong account management team are always looking to make improvements and suggest new ideas. They provide added value through comprehensive campaign and data analysis and have been able to expertly guide us through the set up and ongoing development of our raffle and weekly lottery.
 RSPB
Our experienced team provides a dedicated service leaving you free to concentrate on fundraising.
Please get in touch  to discuss how we can help you manage your fundraising.
Ian Scarr, Managing Director
Ian Scarr
Managing Director
 
Andrew Taylor, Sales Director
Andrew Taylor
Sales Director
 
Barry Dix, Financial Director
Barry Dix
Financial Director
 
Laura Illsley, Senior Account Manager
Laura Illsley
Senior Account Manager
 
Helen Woodford, Stratagy & Planning Manager
Helen Woodford
Stratagy & Planning Manager
 
Dave Sully, IT Manager
Dave Sully
IT Manager
 
Mike Beel, Operations Manager
Mike Beel
Operations Manager
 
Chris Greenwood, Response Office Manager
Chris Greenwood
Response Office Manager
 
Lucia Boccacci, Account Manager
Lucia Boccacci
Account Manager
 
Kathryn Russell, Account Manager
Kathryn Russell
Account Manager
 
Emma Ford, Management Acountant
Emma Ford
Management Acountant
 
Leanne Callow, Scanning & Post Opening Supervisor
Leanne Callow
Scanning & Post Opening Supervisor
 
Gemma Ward, Purchasing
Gemma Ward
Purchasing
 
Next
 

raffle

Our complete charity raffle service removes the element of chance.

We’ve developed an end to end service which focuses on maximising your net raffle income. With over 800 successful raffle campaigns behind us, no one has more experience and expertise. 

 

We’re registered with the Gambling Commission as an External Lottery Manager and provide:

  • strategic raffle development
  • selection and segmentation modelling
  • data processing
  • pack production
  • personalisation and mailing
  • response handling, data capture and banking
  • customer services
  • end-of-campaign analysis

To discuss how our raffle services can help you, please get in touch.

Our fully-integrated, in-house raffle service is unique in the UK.

We’ll take care of your complete campaign, from creative and production right through to thanking and banking.

And because it’s all under one roof, you get fantastic service and implementation at a great price.

With an experienced team of 60 charity raffle experts, you can rest assured that you’re in safe hands.

To discuss how our raffle services can help you, please get in touch.

Helping you grow your raffle.

By combining our experience of managing over 800 raffle campaigns with strategic tools including our Data Quality Index, Player Quality Index and Hierarchy of Influence, we’ll help you to achieve your goals.

Our key objective is to help you grow your raffle and we’ll work closely with you to grow your raffle and deliver programmes that perform.

To discuss how our raffle services can help you, please get in touch.

Get personal with a branded raffle website.

Our online raffle service lets you drive responders to a personalised web page to buy tickets directly using their credit/debit card.

Additionally, it allows you to guide potential raffle players to the site even if they haven’t been mailed a raffle pack.

To discuss how our raffle services can help you, please get in touch.

Providing the most responsive cold data for acquisition.

Our in-house, DMA-registered data broking team focuses on sourcing cold data for raffle and lottery campaigns.

Using a rolling raffle responder profile to constantly deliver information, we’ll give you a unique insight into what you need to know for acquisition.

To discuss how our raffle services can help you, please get in touch.

We know what you mean.

We work as an extension of your own supporter care team to deal with calls and queries with efficiency and empathy.

Our team can manage all inbound supporter calls and the forwarding of white mail on your behalf, with a controlled and agreed suite of customer service letters to cover all eventualities.

To discuss how our raffle services can help you, please get in touch.

Committed to giving you great value.

We aim to offer you more from your programme at a lower cost so you maximise your return on investment.

By increasing income from the raffle programme while driving costs down, we’ll help you achieve your goals.

To discuss how our raffle services can help you, please get in touch.

 

response handling and fulfilment

We’ll give you a great response.

Our charity response handling team takes the red tape away from you with an unrivalled level of accuracy, speed and supporter services.

We’ll handle the administration of your appeal responses, including:

  • post receipt opening and sorting
  • data capture
  • banking and thanking
  • BACS approved direct debit services
  • customer services and query resolution
  • reporting
  • data exports
  • account management

To discuss how our response handling and fulfilment services can help you, please get in touch.

You’ve done the hard work – let us do the rest.

A successful campaign is great news, but it means you’re faced with the administrative burden of dealing with your appeal responses.

Our response handling service relieves you of this task by quickly, accurately and securely managing donations to your charity.

Last year alone we handled tens of millions of pounds worth of donations on behalf of our clients.

If you’d like to discuss how we can help you manage yours, please get in touch.

Twelve thousand thanks – every hour.

Our high-speed scanning systems mean we can accurately and efficiently manage large volumes of supporter donations.

We’ll make sure payments made to you are matched and returns are scanned, logged and indexed.

Daily banking and thanking means donations are in your account without delay and supporters are thanked straight away, with our capacity to send 12,000 thank you letters per hour.

To discuss how our response handling and fulfilment services can help you, please get in touch.

We’ll help you count on your supporters.

Our systems capture information from your donors at high speed and with great accuracy, providing you with a comprehensive and up-to-date database.

From full name, address, and emails through to tick boxes and survey information, we’ll make sure your supporter records are both efficient and effective.

To discuss how our response handling and fulfilment services can help you, please get in touch.

Tailor-made management of your charity’s database.

We know your data is your biggest asset. Years of experience means we understand the complexities of charity databases and that no two are the same.

Our data team will liaise directly with you to build a secure, accurate database to your specifications, giving you access to your most valuable information whenever you need it.

To discuss how our response handling and fulfilment services can help you, please get in touch.

We know what you mean.

We work as an extension of your own supporter care team to deal with calls and queries with efficiency and empathy.

Our team can manage all inbound supporter calls and the forwarding of white mail on your behalf, with a controlled and agreed suite of customer service letters to cover all eventualities.

To discuss how our response handling and fulfilment services can help you, please get in touch.

Getting your message out there.

Whether you want to send a simple thank you letter or a complex series of supporter communications to back a campaign, we’ll help you fulfil it.

We can handle very large volumes of direct marketing, web, or phone campaigns and have the capacity to print, laser and enclose 70,000 letters per day.

To discuss how our response handling and fulfilment services can help you, please get in touch.

 

weekly lottery

Hitting the regular giving jackpot.

We’ve specifically developed our weekly lottery product, Carousel , to be a highly-profitable, incentivised regular giving programme for medium and large national charities.

It brings together our charity raffle experience with our status as a BACS-approved direct debit bureau to deliver an industry-leading product.

We’ll manage the complete programme for you, including;

  • creative work
  • production
  • mailing
  • supporter responses
  • direct debit set up
  • lottery processing
  • weekly draw

To discuss how Carousel could help your charity’s fundraising, please get in touch.

Hitting the regular giving jackpot.

We’ve specifically developed our weekly lottery product, carousel, to be a highly-profitable, incentivised regular giving programme for medium and large national charities.

It brings together our charity raffle experience with our status as a BACS-approved direct debit bureau to deliver an industry-leading product.

We’ll manage the complete programme for you, including;

  • creative work
  • production
  • mailing
  • supporter responses
  • direct debit set up
  • lottery processing
  • weekly draw

To discuss how carousel could help your charity’s fundraising, please get in touch.

Keeping your funds moving.

Carousel is our weekly lottery product, designed specifically for medium and large national charities.

It lets you have your own, branded lottery, targeted directly to your supporters, who get the fun of playing a weekly lottery while supporting your cause.

And because it’s a fully-managed product, Carousel leaves you free to get on with fundraising.

To discuss how Carousel could help your charity’s fundraising, please get in touch.

Planning that hits the target.

We’ll help you plan effective recruitment drives that make sure you’re targeting the right people.

By looking thoroughly at all aspects of recruitment with you, we’ll establish who to approach and how best to do it.

We’ll prepare forecast models and marketing plans, and work with you throughout the process to ensure your plans come to fruition.

To discuss how our recruitment knowledge could help your charity’s fundraising, please get in touch.

Keeping your supporters onside.

When your supporters feel they get something in return for a monthly commitment, they’re far more likely to stick with you.

Our weekly lottery is a great way to get supporters onto a Direct Debit while giving them the chance to win prizes.

It encourages regular giving, as supporters understand the need for Direct Debit to be able to play, and also offers great upgrade possibilities.

To discuss how our weekly lottery could help your charity’s fundraising, please get in touch.

Helping you focus on fundraising.

Because our weekly lottery product, Carousel, is fully-managed by us, we take all of the operational work away from you.

We’ll handle all the creative work, production, response handling and Direct Debits on your behalf, right down to paying the winners.

Which leaves you free to focus on supporters and fundraising.

To discuss how Carousel could help your charity’s fundraising, please get in touch.

 

Blog

Institute of Fundraising National Convention 2013
Posted by Andrew Taylor on 08/03/2013
For the 10th year running we are delighted to be exhibiting at the IoF National Convention in 2013. read more
The International Fundraising Congress - The Netherlands
Posted by Andrew Taylor on 05/04/2012
We hope to see you at the 2013 IFC in the Netherlands. read more

Institute of Fundraising National Convention 2013

Posted by Andrew Taylor on 08/03/2013
For the 10th year running we are delighted to be exhibiting at the IoF National Convention in 2013.
Between the 1st and 3rd of July 2013 we will again be exhibiting at the IoF National Convention. We have currently laid our metaphorical beach towel on stand 34 but this could change! Check back for updates.

We understand that the IoF have made numerous changes and improvements to the Expo layout this year so we are looking forward to seeing how those play out.

We hope you get the chance to visit us again this year. Like last year we are hoping to provide plenty of "lunching space" for those struggling to find somewhere civilised to eat. We are keen to tell you how we are transforming COG retention rates with highly proactive, in house telemarketing. We are also excited about our recent weekly lottery recruitment successes and we are keen to share our learning.

See you there!



 

contact us

  phone us 01249 653444
email us charities@woodsgroup.co.uk
 
     
Map marker A The Woods Group Limited
Bumpers Way
Bumpers Farm Industrial Estate
Chippenham
SN14 6NG
 
Map marker B The Woods Group Limited
Unit H, Brunel Park
Vincients Road
Bumpers Farm Industrial Estate
Chippenham
SN14 6NQ
   
Follow @ATaylorAtWoods

Get in touch to discuss how we can help you focus on fundraising.

We would be delighted to hear from you  to talk through your charity’s requirements any time.

 
 
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