A different approach to your charity direct debit service

You might think a Direct Debit is a Direct Debit. In our world, there is no such thing as commodity. We are always looking to improve – whether that’s making one thing a whole lot better, or many things a little bit better. Our Charity Direct Debit services help to increase efficiency, cost-effectiveness & security and is a great opportunity to increase fundraising returns.

Our managed charity direct debit service

The Woods charity Direct Debit offering is a fully managed service and provides you a robust and highly cost-effective way to collect, manage and monitor your payments. As a BACS approved provider we efficiently manage all aspects of your direct debits, such as setting up new instructions, submissions to BACS, and crediting funds to your nominated bank account.

We provide you with a full suite of reports so you can easily monitor your payments and clearly understand the status of each transaction. Data exports are written individually to your requirements to upload directly into your database and aid your reconciliation process.

Using our services saves you any ongoing investment in software and provides you with full peace of mind in terms of handling peaks of activity or providing holiday or sickness cover for your staff. Our three-tier account management team are experienced and knowledgeable and will work with you to understand your goals, discuss ideas, and oversee the setup and ongoing management of your account.

Cost reductions in the region of 30%

Find out how we did it

“Combining Woods managed Direct Debit service with our innovative online Direct Debit portal means you can sign up donors 24/7 and eliminate the need for paper forms.”

Contact us for more information about:

  • Moving away from in house processing
  • Setting up a new Service User Number (SUN) for Direct Debits
  • Transferring to us from another Bureau using our Easy Switch Service
  • Migration to AUDDIS
  • Converting your Standing Order payers to Direct Debit

Our online service

Woods’ online charity Direct Debit Service provides a cost-effective solution which allows charities to accept Direct Debits for regular giving, appeals or lottery online. The service will modulus check all bank account details to reduce errors and send supporters an immediate confirmation email to reduce administration.

Our pages are fully branded and intuitive to engage the supporter throughout. They are mobile optimised to ensure new regular giving donations can be signed up 24 hours a day, 7 days a week. Simply linked to your website via a URL, we also offer iframe and API functionality and a secure administration area where new signups will appear in real time and data can be downloaded securely.

 

“We have twice won the Barnardo’s Gold Star Supplier award. This was mainly due to the effectiveness of our account teams.”

Our online service provides:

  • Fully branded pages
  • Secure Hosting on Woods server
  • 128 bit SSL Security
  • Bank Account Validation & PAF
  • Reduced administration for the charity
  • A secure administration area
  • Advanced Google Analytics
  • Mobile optimised
  • Social Media, Facebook, Twitter

Everything in house
Bespoke reporting
Switch Easy programme
First class journey

Everything in house

We have complete control over the entire process of our service delivery and provide a range of specialist support services. From targeted telephone calls to cancelled Direct Debit supporters, to help and advice on income generation programmes and processing innovations, Woods have the experience and expertise you can rely on.

Bespoke reporting

Bespoke Reporting – with the benefit of our own in-house IT development specialists we can tailor your reports so they can be uploaded directly into your database, simplifying and speeding up your reconciliation process.

Switch Easy programme

Our Switch Easy programme makes moving from your current supplier a simple, hassle-free process, so benefiting from competitive market rates, industry-leading account management service and a technology-centric approach is more straightforward than you might think.

First class journey

Keeping your supporters informed and engaged during their journey with you, the impact of which can be very significant. We ensure you make contact with your supporters at critical points. Whether it’s at sign up, after certain donation payments, or even if your donor is cancelling their commitment.

Communicating with them at these crucial times can help you build a lasting relationship. At Woods Group our fulfilment routines and triggered communications are bespoke to each client, thus ensuring we can tailor this key facet of the process to your exact requirements.

Account Team

Our approach to handling your account is unique within our sector. All of our teams are experienced charity sector specialists, working solely with charity clients and hence bringing an unsurpassed level of knowledge to your program

You will work with a specialist team of three:

Account Director – your account director is a direct debit strategist. Charged with driving the strategy of your program our AD’s are experienced, analytical, results driven and systematic. And they are on-hand as your own direct debit guru.

Account Manager – your account manager works on the same accounts as your AD. She is the daily point of contact for you. Office based, direct debit focussed, experienced and organised your AM is responsible to facilitating all your queries and systematically working through processes with you.

Account Executive – your account executive assists your AM to provide an award winning* level of management to your program. Never out together your AM & AE team ensure there is always someone on hand that understands your account.

Let's get things started? Contact us